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Shipping and Returns Policy 

UK DELIVERY 

 

Shipping for online orders is free.

Standard Delivery  


All order are sent as 'Standard Shipping' and will be despatched within 3-5 working days. 
We send all parcels 2nd class via Royal Mail. 

RETURNS 

Personalised Items

Unfortunately personalised items are bespoke and are made to order, therefore they are non refundable. 

If for instance there is a mistake on our part for example the personalisation received doesn’t match that requested please email us at contactus@neutral-nurture.com and we will be happy to send a replacement with proof of the incorrect item received. 

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