Shipping and Returns Policy
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DISPATCH TIME​
We aim to dispatch all orders within 7 working days. You will receive a dispatch email once your order has been posted out to you.
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DELIVERY CHARGES
UK shipping
Parcels sent to the UK are FREE and will be shipped using Royal Mail 2nd class, which aims to deliver within 2-3 working days (including Saturdays).
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International shipping
International shipping is calculated at checkout once your postal address has been added. Parcels will be shipped using Royal Mail International Tracked service. You will receive a dispatch email, which will include your tracking number, so you can track your parcel until the point of delivery.
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*Please note that international deliveries may incur additional import, duty and VAT charges calculated at the destination country and are to be paid by you, the purchaser. You may be contacted by our courier partner and then asked to pay charges for the parcel to be delivered. If an additional import, duty or VAT payment is requested, you will need to pay the charge to release your parcel. We will not be liable for any import, duty or VAT charges applied once the goods reach your destination country outside of the UK. If you refuse delivery and the goods do not get returned to us, you will forfeit your refund*
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RETURNS ​
Personalised Items​
Unfortunately personalised items are bespoke and are made to order, therefore they are non refundable.
​If for instance there is a mistake on our part for example the personalisation received doesn’t match that requested please email us at contactus@neutral-nurture.com and we will be happy to send a replacement with proof of the incorrect item received.